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February 28, 2022

LLA automates airport operations with SITA technology

By automating tasks, employees at LLA are free to focus where they are needed most.

London Luton Airport (LLA) in the UK has implemented SITA’s Airport Management solution to streamline its day-to-day operations at the airport.

LLA explained that with this technology it has automated its daily routines at the airport such as aircraft bus schedules and weekly aircraft stand planning.

LLA IT head Kamal Patel said: “These small but significant improvements mean that our planning is more efficient and proactive, we can deploy our people where we need them most and reduce the overall cost of our operations.

“This, in turn, has a positive impact for the passenger, through a smoother passenger experience.”

The automation of tasks at the airport was executed by taking into account various data variables including aircraft arrival and departure times, availability of gates and aircraft type.

Additionally, the new technology has enabled the bus drivers to directly enter time records into the airport management system using an iPad rather than depending on radio communications and spreadsheets.

LLA further added that by automating tasks, employees at the airport are free to focus where they are needed most.

SITA Europe president Sergio Colella said: “Over the past two years we have seen airports and airlines increasingly focus on digitizing their operations and it is paying dividends.

“As we were able to do with LLA, by digitalizing key processes across the airport, we are able to simplify key tasks, better allocate resources and make more informed decisions across all stakeholders – airlines, ground handlers, and government agencies.”

Last December, SITA completed extensive technology deployment at Malaysia’s Kuala Lumpur International Airport (KUL).

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